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Case Base
MiningMart
Case
Call Center Case - NIT

Chain: Call center chain

Name Call center chain
Belongs to Case Call Center Case - NIT
Has Steps Segmentation by callers
Unsegmentation of non-peak hours calls statistics
Selection of long distance calls PH
Selection of abroad calls PH
Selection of cellular calls PH
Selection of 0700 calls PH
Selection of 080 calls PH
Selection of internet provider calls PH
Selection of local calls PH
Long distance calls statistics PH
Abroad calls statistics PH
Cellular calls statistics PH
0700 calls statistics PH
080 calls statistics PH
Internet provider calls statistics PH
Local calls statistics PH
Unsegmentation of long distance calls statistics PH
Unsegmentation of abroad calls statistics PH
Unsegmentation of cellular calls statistics PH
Unsegmentation of 0700 calls statistics PH
Unsegmentation of 080 calls statistics PH
Selection of peak hours calls
Unsegmentation of internet provider calls statistics PH
Selection of non peak hours calls
Peak/nonpeak indicator construction
Selection of local calls NPH
Selection of long distance calls NPH
Selection of abroad calls NPH
Selection of cellular calls NPH
Selection of 0700 calls NPH
Selection of 080 calls NPH
Selection of internet provider calls NPH
Local calls statistics NPH
Long distance calls statistics NPH
Abroad calls statistics NPH
Cellular calls statistics NPH
0700 calls statistics NPH
080 calls statistics NPH
Internet provider calls statistics NPH
Unsegmentation of local calls statistics NPH
Unsegmentation of long distance calls statistics NPH
Unsegmentation of abroad calls statistics NPH
Unsegmentation of cellular calls statistics NPH
Unsegmentation of 0700 calls statistics NPH
Unsegmentation of 080 calls statistics NPH
Unsegmentation of internet provider calls statistics NPH
Unsegmentation of local calls statistics PH
Peak hours calls statistics
Unsegmentation of peak hours statistics
Join the decision attribute sources (union)
Statistics of non-peak hours calls
Join the statistics
Selection of properly disconnected calls
Selection of calls improperly disconnected
Selection of calls without an answer
Statistics of properly disconnected calls
Statistics of improperly disconnected calls
Statistics of not answered calls
Unsegmentation of properly disconnected calls statistics
Unsegmentation of improperly disconnected calls statistics
Unsegmentation of statistics of calls without an answer
Peak+non-peak hours statistics construction
Construction of the decision attribute
Join statistics and decision attribute source (union)
Fill missing decision attribute values
Discretization of some of the attributes
Statistics of all calls
Unsegmentation of all calls statistics

M4 Documentation:

This Chain includes all Steps of this Case.